Your Privacy Is Our Priority

Last Updated: 2026

This Privacy Policy ("Policy") describes our commitment regarding the collection, use, storage, and protection of personal information of every member ("you", "your", "user") who uses the services of the 9xbd platform ("we", "our", "platform"). By accessing the 9xbd website or app and using our services, you are considered to have accepted the terms described in this Policy.

We believe data protection is not merely a legal obligation, but our ethical responsibility toward our users. Reading this Policy will tell you what types of information are collected, why they are collected, how long they are retained, and what rights you have.

Section 1

We collect various types of information during the registration and service process on the 9xbd platform. This information comes from two main sources — information you provide directly, and information collected automatically through our technical systems.

1.1 Information You Provide Directly

When opening an account or using our services, you provide the following information:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification)
• Payment-related information (bKash, Nagad, Rocket or bank account details)
• Identity verification documents (national ID card or passport information)
• Address and current residence details
• Messages and information you send when contacting the support team

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1.2 Automatically Collected Information

When you use the 9xbd platform, our system automatically records certain technical information:

• IP address and device identity (device ID)
• Browser type, version and operating system
• Time spent on the platform, pages visited and click patterns
• Date and time of account access
• Gaming activity logs (bets, wins and losses, transaction history)
• Data collected through cookies and similar tracking technologies

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1.3 Information Received from Third Parties

In some cases we may also receive information from legitimate third-party service providers — such as payment processors or identity verification agencies. This information is used only to ensure secure transactions and to prevent fraudulent activity.

Section 2

We use the information collected only for specific and legitimate purposes. 9xbd never uses user information unnecessarily or for the purpose of selling it to third parties.

2.1 Service Operation & Improvement

• Account creation, identity verification and access management
• Processing deposits, withdrawals and other financial transactions
• Providing gaming services and continuously improving service quality
• Identifying technical issues and resolving them promptly

2.2 Security & Compliance

• Preventing fraudulent activity, money laundering and illegal conduct
• Monitoring account security and detecting suspicious activity
• Ensuring access only for individuals aged 21 or above through age verification
• Complying with applicable laws and regulatory requirements

2.3 Personalized Experience

• Presenting relevant content based on your preferences and gaming habits
• Personalizing VIP program and bonus offers
• Providing responsible gaming tools and alerts

2.4 Communication

• Sending important account notifications and security alerts
• Responding to support requests and resolving complaints
• Sharing promotional information and offers with your consent

Section 3

9xbd uses cookies and similar technologies for the smooth operation of the website. Cookies are small text files stored on your device that help recognize your identity and preferences when you return to the site.

3.1 Essential Cookies

These cookies are essential for the website to function properly. They are used to maintain login sessions, manage security measures, and keep your cart or gaming activity secure. Disabling these cookies may disrupt the core functionality of the site.

3.2 Functional Cookies

These cookies remember your language preference, display settings and other personal preferences, so you do not have to change settings each time you visit.

3.3 Analytical Cookies

These cookies help us understand how users are using the platform — which pages they spend more time on, where issues occur — so we can continuously improve our service. This data is analyzed in a fully anonymous and aggregated form.

3.4 Managing Cookies

You have the option to control or reject cookies from your browser settings. However, please keep in mind that disabling cookies may cause some important features of the site to not work properly.

Section 4

9xbd does not sell or rent your personal information to any third party for commercial purposes. However, for essential service delivery needs, information may be shared in a limited way in the specific cases below:

4.1 Service Provider Partners

We use trusted third-party services for specialized needs such as payment processing (bKash, Nagad, Rocket and bank transfer services), identity verification, technology infrastructure and cybersecurity. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.

4.2 Legal Obligations

We may be required to provide necessary information to fulfill court orders, lawful requests from law enforcement agencies, or requirements of applicable law. In such cases we provide only the minimum information legally required.

4.3 Business Transfers

In the event of any future merger, acquisition or asset transfer, user information may also be transferred. In such circumstances we will notify users in advance and take appropriate steps to protect their rights.

4.4 With Your Consent

Before sharing information for any purpose other than those mentioned above, we will always obtain your explicit consent.

Section 5

9xbd has adopted the highest technical and administrative measures to protect your information. We believe keeping your personal information secure is our primary responsibility.

5.1 Technical Protection

• SSL Encryption: All data transmission on the platform is protected through industry-standard SSL/TLS encryption technology
• Encrypted Storage: Stored sensitive information is kept in encrypted form
• Firewall & Intrusion Detection: Advanced security systems monitor our servers around the clock
• Two-Factor Authentication: An added layer of security for your account

5.2 Administrative Protection

• Only authorized staff can view user information to a limited extent where necessary
• All staff receive regular training on privacy and data protection
• Every instance of data access is logged and reviewed regularly

5.3 Data Retention Period

We retain your information only for as long as necessary or as required to meet legal obligations. After an account is closed, some information may be retained for a period as required by law, then securely deleted or anonymized.

Section 6

As a user of 9xbd, you have the following rights regarding your own personal information:

6.1 Right of Access

You can find out at any time what information we hold about you. Contact our support team to request a copy of this information.

6.2 Right to Rectification

If any stored information is incorrect or has changed, you may request that it be corrected or updated. Many details can be changed directly from your account settings.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal or regulatory obligations.

6.4 Right to Object to Processing

You may object at any time to the processing of your information for marketing purposes. In such cases we will immediately stop using the information for that purpose.

6.5 Right to Portability

Where technically feasible, you may receive a structured and machine-readable copy of your own information held by us.

To exercise any of the rights mentioned above, please contact our support team. We will respond to your request within a reasonable time.

Section 7

9xbd is for individuals aged 21 or above only ("21+ only"). We do not knowingly collect personal information from any minor.

We follow an age verification process at the time of registration. If we become aware that a minor's information has entered our system, the relevant account will be immediately closed and all their information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

Section 8

Financial information is among the most sensitive personal data. At 9xbd, we take special care to protect your payment-related information.

8.1 Payment Methods

9xbd currently supports Bangladesh's most well-known and trusted payment methods — bKash, Nagad, Rocket, and bank transfer (including Sonali Bank, Dutch-Bangla Bank, and other major banks). The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800.

8.2 Payment Data Protection

• All payment transactions are completed through end-to-end encryption
• We never store your full bank card number or mobile banking PIN
• Only the information necessary to confirm transactions is shared with payment processing partners
• All financial transactions are subject to audit and monitoring

8.3 Suspicious Transactions

Our automated system monitors for unusual or suspicious financial activity around the clock. If any unusual activity is detected, we may take necessary steps to keep your account secure and will notify you.

Section 9

9xbd reserves the right to update this privacy policy from time to time. This policy may be revised due to service improvements, changes in law, or business needs.

9.1 Notice of Changes

For any significant changes, we will notify you via email or in-app account notifications. We will try to give you sufficient time before the changes take effect.

9.2 Meaning of Continued Use

If you continue to use 9xbd services after a revised policy is published, it will be assumed that you have accepted the updated policy. If you do not agree with the policy, please stop using the platform and contact us to close your account.

9.3 Latest Version

This page will always display the latest and currently applicable version of the privacy policy. We note the date of each update at the top of the page.